Orange County Crisis Call Center
*Excerpt from Mental Health Asociation in Orange County, Inc. Facebook post
Orange County Crisis Call Center (OCCC) officially opened on April 1st, 2019 and is composed of a team of experienced and highly trained professionals. The calls are answered by clinician-staffed telephone support and outreach unit that is available 24 hours a day at 1-800-832-1200 to anyone in the county in need of emotional support or crisis intervention.
The emergency services center will provide a centralized response center for the unit and consolidates services:
*Orange County Department of Mental Health has contracted with the Mental Health Association in Orange County, Inc. (MHA) to provide the telephone response including:
- the ability to screen for substance use disorder
- complete New York State’s required LOCADTR tool to determine substance use disorder level of care
- schedule an appointment for persons in need of substance use disorder treatment
*If Peer Services are needed, the OCCC will ensure the connection with Independent Living, Inc.’s certified Peers who are co-located with the OCCC listeners at the 911 Center.
*If a mobile response is warranted, the call-listeners will deploy a mobile behavioral health response by Access Supports for Living. The mobile team staff are also co-located at the 911 Center.
[During the transitional phase, Mobile Mental Health's original telephone number, 1-888-750-2266, will continue to be active]
Orange County has introduced a new Text-to-911 service that allows residents to send a short text message to 911 for emergency help when unable to make a phone call. All major cellular phone carriers (AT&T, Sprint, T-Mobile and Verizon) have completed integration with Orange County’s 911 system to provide the free service.
Orange County Commissioner of Emergency Services Brendan Casey stressed that text to 911 was not implemented by Orange County as a replacement to calling 911 during an emergency. If you are able to make a voice call to 911, and if it is safe to do so, you should always make a voice call to 911 instead.
Text-to-911 service can be used to reach 911 in a variety of situations, including a medical emergency that has left the person unable to speak, a caller who is voice and/or hearing impaired, or if talking out loud would put the caller in danger such as an active shooter situation, a home invasion, an abduction, or a domestic violence incident.
If you send a text message to 911, it is important to give the 911 call taker an accurate address or location as quickly as possible, if you can because unlike dialing 911, texting 911 will NOT automatically indicate your location to the Operator.
In an emergency: call when you can,
text when you can't
- Orange County Mobile Mental Health:
This service is also available by calling
Orange County Crisis Call Center: 1-800-832-1200
Help is Available 24 Hours a Day, 7 Days a Week
Provides help to individuals and families experiencing a mental or emotional crisis when other services may be unavailable. ACCESS: Supports for Living (formerly Occupations, Inc) mental health staff responds to people at home within Orange County, providing assessment, support and intervention.
- 24 Hour MHA Helpline: 1-800-832-1200
- National Suicide Lifeline: 1-800-273-TALK (8255)
- National Suicide Prevention Lifeline - specifically for Veterans
1-800-273-8255, ext. 1
- NYS HOPEline 1-877-846-7369
Offering help and hope 24 hours a day, 365 days a year
for alcoholism, drug abuse and problem gambling.
All calls are toll-free, anonymous and confidential.
-Masters level clinicians who are professional, well-trained and knowledgeable
-Crisis and motivational interviewing for callers in need
-Referrals to more than 1,500 local prevention and treatment providers
-48 hours call back to those who wish to be contacted
NAMI Launches Crisis Text Line Service Partnership
Free support at your fingertips, 24/7
Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support and information via the medium people already use and trust: text.
Here’s how it works:
Text NAMI to 741741 from anywhere in the USA, anytime, about any type of crisis.
A live, trained Crisis Counselor receives the text and responds quickly.
The volunteer Crisis Counselor will help you move from a hot moment to a cool moment
- Text 4 Teens: 845-391-1000 through MHA
Provides teens with confidential text line for information, referral and “chatting”
Mon/Tue /Wed/Thu 4 pm to 10 pm, Fri 4 pm to 12 am, Sat/Sun 5 pm to 12 am.
Important: All NAMI Helplines are NOT crisis hotlines;
they offer information and referrals.
Call 911 for an emergency or,
Orange County Crisis Call Center at 1-800-832-1200
- NAMI Orange Information Helpline:
845-956-6264, Toll Free 1-866-906-6264, Call 24/7
Leave a message and a volunteer should return your call within 24 hours to answer your questions or to refer you to a source of help
- NAMI-NYS (State) Information Helpline: 1-800-950-3228 (NY only)
- NAMI (National) Information Helpline: 1-800-950-6264
The Information HelpLine is an information and referral service which can be reached by calling Monday through Friday, 10 a.m.- 6 p.m., EST
Dawn Brown is the Manager of the NAMI Information HelpLine, where she leads a team of 3 staff, 15 volunteers, and 20 interns. Together they serve the NAMI community by providing the best information, resources and referrals available.
Dial 211 Informational Helpline
For Free Access To Health and Human Services Information and Referrals
- Read this in: Spanish / Español
United Way's 2-1-1 Helpline is the abbreviated dialing code for free access to health and human services information and referral serving Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster and Westchester.
The 2-1-1 Helpline is a free, confidential, multilingual service to assist the public to find the answers to a variety of Health and Human Services related questions. You can call or search this database about everything from basic needs like food, clothing and shelter, to volunteer opportunities, legal services, drug treatment, employment support, childcare, eldercare and more. Link: www.hudson211.org/cms
HONORehg, Inc (Emergency Housing) FACEBOOK
38 Seward Avenue, Middletown, NY 10940