Orange County Crisis Call Center
*Excerpt from Mental Health Asociation in Orange County, Inc. Facebook post
Orange County Crisis Call Center (OCCC) officially opened on April 1st, 2019 and is composed of a team of experienced and highly trained professionals. The calls are answered by clinician-staffed telephone support and outreach unit that is available 24 hours a day at 1-800-832-1200 to anyone in the county in need of emotional support or crisis intervention.
The emergency services center will provide a centralized response center for the unit and consolidates services, including 911:
*Orange County Department of Mental Health has contracted with the Mental Health Association in Orange County, Inc. (MHA) to provide the telephone response including:
- the ability to screen for substance use disorder
- complete New York State’s required LOCADTR tool to determine substance use disorder level of care
- schedule an appointment for persons in need of substance use disorder treatment
*If Peer Services are needed, the OCCC will ensure the connection with Independent Living, Inc.’s certified Peers who are co-located with the OCCC listeners at the 911 Center.
*If a mobile response is warranted, the call-listeners will deploy a mobile behavioral health response (Mobile Mental Health) by Access Supports for Living. The mobile team staff are also co-located at the 911 Center.
[Please be aware that if you call Mobile Mental Health's original telephone number, 1-888-750-2266, there is no option to specifically chose Mobile Mental Health; the opening message states "if you are experiencing a mental health crisis, choose Option 1 to be transferred to the Orange County Crisis Call Center.". However, you may call the Orange County Crisis Call Center directly at 1-800-832-1200 or 911.]
Note that Text-for-Teens is now offered 24/7 at 845-391-1000